Terms & Conditions

SHIPPING AND DELIVERY:  Orders are usually dispatched within 24 hours of payment of orders place Monday-Thursday. To maintain product standards, we do not ship on Fridays.   We make every attempt to process overnight orders. Our warehouse operates Monday – Thursday 9am-3pm EST.  All overnight orders must be received no later than 2pm EST to be processed for overnight delivery.    Saturday deliveries are not guaranteed.  All delivery times are approximate and at the sole discretion and responsibility of the shipping carrier.  Upon dispatch, you will receive a tracking link from which you will be able to follow the progress of your shipment based on the latest updates made available by the shipping carrier.  Upon delivery, you will receive a confirmation email outlining the details of your delivery as outlined by the shipping carrier.  All items are subject to stock availability. We try to maintain accurate stock counts but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer to have the item(s) replaced with similar or like items of equal value.  Les Encres is not responsible for any lost, damaged or undeliverable items.  Unless you have purchased additional insurance, parcels are insured for loss and damage up to $100.  Les Encres will process a replacement order for the maximum insured amount as soon as the carrier has conducted an investigation and deemed the parcel lost.


CREDITS AND RETURNS: Refunds or exchanges will not be given on any open pouches of threads or product after 10 days of receipt of order.  Credit for returned merchandise will be assessed upon receipt of the merchandise and only for items that are authorized for return by Les Encres, LLC. Issuance of a return authorization does not guarantee a credit will be issued.  All credits will be reflected in Customer’s account to apply toward future purchases. Customer must report any errors and/or discrepancies in orders within 48 hours of receipt, Les Encres is not obligated to issue credit for errors on discrepancies not reported within such time period. Credits will be issued at the original purchase price shown on the invoice or current program price (whichever is less), less the amount of off-invoice allowances or adjustments, including but not limited to a 10% handling charge, restrictions and/or adjustments.  Items returned due to Customer error or overstocking are subject to a 25% handling charge.  All returns must comply with these terms and conditions and all applicable laws, rules and regulations.


GUARANTY: The Customer (individually or collectively, referred to as the Guarantor) hereby jointly and severally guarantees to Les Encres, LLC that Guarantor will fully and promptly pay all its present and future obligations to Les Encres, LLC, whether direct or indirect, joint or severed, absolute or contingent, secured or unsecured, matured or not, and whether originally contracted with Les Encres, LLC or otherwise acquired by Les Encres, LLC. This guaranty applies to all the Guarantor’s obligations to Les Encres, LLC, even if such obligations are invalid and unenforceable or not perfected. This guaranty is an absolute and unconditional guaranty of payment. It is a continuing guaranty and covers any future extensions of credit by Les Encres, LLC to Guarantor. This guaranty is a legally binding guaranty of payment when due and not merely of collectability after judgment or other action against applicant.  Les Encres, LLC may at any time, without guarantor’s consent, without notice to guarantor and without affecting guarantor’s obligations under this guaranty, do any of the following: (I) renew, modify (including any increase or decrease in the rate of interest), or extend any obligations of applicant, co-guarantors (whether hereunder or under a separate agreement) or of any other party at any time directly or contingently liable for the payment of any of Guarantor’s obligations; (ii) enter into additional extensions of credit to the applicant; (iii) accept partial payments for applicant’s obligations; (iv) settle, release (by operation of law or otherwise), compound, compromise, collect or liquidate any of the applicant’s obligations and the security therefore in any manner; (v) consent to the transfer of security or (vi) bid and purchase at any sale of security. Guarantor agrees, without Les Encres, LLC first having to proceed against Guarantor or any security held by Les Encres, LLC, to pay on demand Guarantor’s default on its obligations or Guarantor’s default under this guaranty. Guarantor agrees to pay on demand any deficiency resulting from a sale of security held by Les Encres, LLC even if the sale is made without notice to the guarantor. Guarantor’s obligations under this guaranty are independent of and separate from the obligations of the applicant. Upon the occurrence and during the continuance of any default by the applicant, Les Encres, LLC can sue guarantor separately from applicant, whether Les Encres, LLC sues applicant in such a lawsuit and whether Les Encres, LLC sues applicant in a separate lawsuit. If Les Encres, LLC elects to proceed with any course of action under this guaranty or against applicant, that election shall not preclude Les Encres, LLC from taking any other course of action. This guaranty shall not be affected by any termination or change in the relationship between guarantor and applicant. Guarantor assumes all responsibility for keeping informed of (i) applicant’s financial condition and assets, (ii) all other circumstances bearing upon the risk of nonpayment of applicant’s obligations to Les Encres, LLC and (iii) the nature, scope and extent of the risks which guarantor assumes and incurs under this guaranty. Guarantor agrees that Les Encres, LLC shall have no duty to advise guarantor of information known to Les Encres, LLC regarding such circumstances or risks. Guarantor waives (i) notice of Les Encres, LLC acceptance of this guaranty, (ii) presentment, demand, protest and notice of non-payment or protest as to any note or obligation signed, accepted, endorsed or assigned to Les Encres, LLC by applicant, (iii) any other demands and notices required by law and (iv) all set-offs and counterclaims.